An AI call center that sounds human.
Build, deploy, and manage next-generation AI voice agents that answer every call, complete real tasks, and scale across your operation. Inbound and outbound, live in weeks, not months.
The shift
Not an IVR. Not an old IVA. Third-generation voice AI.
Touch-tone menus
Routes callers through pre-defined keypad menus. No real conversation, easy to get lost, frustrating to use.
NLP + intent mapping
Scripted, non-natural conversations. Slow to set up, brittle on edge cases, mostly single-turn inbound.
LLM-powered
Natural, human-like conversations. Fast to launch, handles the unexpected, and works across complex multi-turn inbound and outbound calls.
Use cases
One platform, every kind of call.
Receptionist
Answers every call in seconds, routes intelligently, and never sends a caller to voicemail.
Appointment setter
Books, confirms, and reschedules against your real calendar and rules.
Lead qualification
Qualifies inbound and outbound leads, then hands the warm ones to your team.
Customer service
Resolves routine requests end to end and escalates the rest with full context.
Answering & dispatch
After-hours and overflow coverage that captures, triages, and dispatches the call.
Surveys & follow-up
Outbound check-ins, reminders, and feedback calls that run at scale without a phone bank.
Human-standard, out of the box
Conversations callers can't tell from a person.
Sub-second responses
Conversations stay smooth and fluid, with response times fast enough that callers forget they are talking to AI.
Ultra-realistic voice
Natural prosody and tone, built from real performance data and refined through human-guided training.
Natural turn-taking
A purpose-built turn-taking model that knows when to speak, when to pause, and when to listen.
Build & control
Effortless to launch. Fully under your control.
Configurable agent framework
Design reliable call flows with a drag-and-drop builder, built-in guardrails, and full control over agent behavior.
Real-time function calling
Drop built-in or custom functions into a call so agents book appointments, take payments, update records, and transfer, live.
Streaming knowledge (RAG)
Accurate answers on every call, backed by a knowledge base that auto-syncs with your latest website and content.
Quality, continuously
Consistently high quality in every call.
Simulation testing
Test agents across real-world scenarios before launch, validating behavior, accuracy, and reliability at scale.
Continuous QA
Ongoing quality checks keep performance high across edge cases as call volume grows.
Analytics dashboard
Post-call analysis and performance analytics built for business insight, not just raw logs.
Omni-channel
Meet customers on every channel.
Voice
Natural, human-like phone conversations at scale.
Chat
AI-powered conversations across web and in-app chat.
SMS
Reliable, compliant text-messaging workflows.
API
Build and orchestrate custom experiences through a flexible API.
Telephony
A stack built for reach and reliability.
Branded caller ID
Show a verified, branded number on outbound calls to lift answer rates and trust.
Connect any telephony
SIP trunking connects to your existing phone system and carriers.
Batch calling
Launch large outbound campaigns reliably, with pacing and guardrails.
Verified numbers
Provision and verify phone numbers built for deliverability and reach.
Compliance & security
Enterprise-grade, by default.
From data protection and compliance to uptime and resilience, our voice agents are built to run at production scale inside the controls your security team requires.
- HIPAA, SOC 2 Type II, and GDPR compliant
- Single sign-on (SSO) with your identity provider
- Selective redaction of personal data in calls and transcripts
- Custom role-based access control
- Built to scale to millions of calls
- On-prem deployment inside your own infrastructure
Integrations
Plugs into your tech stack.
Frequently Asked Questions
What is an AI voice agent?
How do ProjectA voice agents work?
How do I build a voice agent with ProjectA?
Can I connect an agent to my existing phone number?
What is an AI call center?
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